Please read the following terms and conditions of use before using this website. Your usage of the website indicates that you accept the terms and conditions of use.Ruah Organic may modify the Terms and Conditions without further notice beyond updating this page, continued use of the website indicates your acceptance of these Terms and Conditions, as well as future revisions.

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OWNERSHIP/LIMITATION OF LIABILITY

This website and its products are owned and offered by Ruah Organic. Your use of this site is subject to these Terms and Conditions of use and all relevant laws, regulations, and statutes.

This website provides information about Ruah Organic, our business, products, and services, including the ability to purchase products. The information is not medical advice and any content should not be used as guarantee or assurance of any treatment or use of any product.

Users should be aware that no federal agency has deemed the products listed on the website to be intended to treat, cure, or prevent any disease or medical ailment. Users should not construe the information provided as a guarantee of treatment with using any product or service.

Our information on our products listed herein provides our suggestions and recommendations from our own testing and knowledge base. The user accepts that they will be held liable for any risks of using the site or services rendered after the approval of purchase. In addition, although we put significant effort into monitoring the website integrity, we accept no liability that the website itself is free from viruses, defects, malware, or errors that may affect the functionality of the website.

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PRIVACY POLICY

We honour your privacy, as such please review our Privacy Policy, which is part of our Terms and Conditions.

 

COPYRIGHT

Ruah Organic owns the copyrights to all content on the website and all service names, trade names, and products of Ruah Organic. All website design, content (including but not limited to text, codes, graphics, logos, photos), and intellectual property is protected as copyright under Australian and other international trademark laws and is under ownership of Ruah Organic our affiliates, partners, and licensors.

Request for permission to reproduce any information contained on the website, such as for marketing purposes should be addressed to ruahorganic@gmail.com Even with permission, Ruah Organic reserves the right for final approval before publication of using our content. You, the user, shall agree that you will not use the website or website content to violate any applicable laws or regulations of any country.

Under the copyright law, the creator of the original expression in a work is its author. The author is also the owner of copyright unless there is a written agreement by which the author assigns the copyright to another person or entity, such as a publisher.

 

FEEDBACK

Any information you provide including but not limited to feedback, questions, ideas, will be under the unrestricted ownership of Ruah Organic to be used for any purpose.

 

USER OBLIGATIONS

You agree to use the website or its contents in compliance with these Terms and Conditions. You will act in accordance with the law, and may not:

• Compromise the site operation and integrity

• Provide false information

• Solicit, send spam, or unwanted advertisements

• Upload or disclose offensive, unlawful, threatening, defamatory, and objectionable material

• Infringe upon the rights of third parties and other users

• Create any virus, programs, or malware that inhibit, interrupt, damage, and compromise the functionality and security of the website and the related software and hardware

You, the user, are responsible for ensuring your actions and use of the Website are lawful, and do not violate any applicable law, or regulation. Ruah Organic reserves the right to review user conduct at will.

 

USER ELIGIBILITY

In order to use the site to purchase goods and submit feedback, as well as to legally enter into contracts, you must be at least 18 years of age. You must provide genuine information about yourself as requested during purchase and feedback. If Ruah Organic detects suspicious or incomplete information, we reserve the right to cancel any business transactions. If you are under 18, you may only use this website with the consent of your parent or guardian who has agreed to the Terms and Conditions herein.

 

PRICES

Item prices may change. Your shopping cart will reflect the most recent price.

Prices exclude shipping and handling charges which will be calculated at checkout. Sales tax (GST) may be applied where applicable based on shipping address.

Prices held in shopping cart does not reserve the price for the product at that time, and prices are reserved only after an order has been submitted.

Discounts and final sale promotions are not eligible for any other offers, and final sale promotions are not eligible for refund.

Free shipping applies to your final order total after any discounts have been applied (this includes discount codes, customer loyalty points redemption, refer a friend etc), not the original full price.

 

PRODUCT INFORMATION

Although we try to keep the site as updated as possible, some information, descriptions, photographs, and prices on our site may not always reflect the most recent correct information.

 

INDIVIDUAL DISTRIBUTION OF PRODUCTS

To set up a business wholesale account with us, register your interest here or e-mail ruahorganic@gmail.com

We do not permit individuals buying our products for reselling and redistribution. Any such orders are a direct violation of our Terms and Conditions, and are subject to order cancellation or a reduction in quantity.

 

PRODUCT OWNERSHIP

When you have placed your order, we will send you an acknowledgement that we are processing your order, this is not an acceptance of ownership transfer.Ruah Organic owns the products until we ship the goods to you with full payment.

 

PAYMENT

You may pay with a Credit Card that belongs to you or that you have permission to use. All cardholders are subject to validation and authorisation checks by the card issuer. If the card issuer refuses payment to us, we are not liable for any delays or non delivery.

 

RISK

Risk of loss and damage of the products are passed onto you upon delivery. Although our products are carefully formulated, should you develop adverse reactions, we will not be held liable once ownership of product is passed onto you.

 

LIMITATION OF LIABILITY, INDEMNIFICATION, REPRESENTATIONS, WARRANTIES

This site and all its content, material, products, functions, pictures, and information are presented “as is”. There are no representations or warranties of any kind, direct or implied, in connection with the Terms and Conditions or the Site, including but not limited to: non-infringement for a specific purpose, warranties of merchantability, except to the extent such representations and warranties are not legally excludable.

Ruah Organic accepts no liability arising from the website, or on links provided from the website, being incorrect, incomplete or misleading.  To the fullest extent permitted by law, Ruah Organic will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information from this website.

Where conditions and warranties implied by law cannot be excluded, Ruah Organic limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or payment of the monetary value of the resupply.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES (f) ANY INACCURACIES OR OMISSIONS IN CONTENT OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00). YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE.

 

INDEMNITY

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

 

DISPUTES

Your use of this website and any services rendered shall be governed by Australian Law under the jurisdiction of the State of New South Wales.

 

SUMMARY

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy and Shipping Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

We have taken great measures to ensure that your visit to Ruah Organic is an enjoyable one. If you have any questions, comments, or concerns about our privacy practices, please contact us by email at ruahorganic@gmail.com

 

SHIPPING & RETURNS

Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

Ruah Organic products are shipped within Australia only. Our shipping is conducted by Australia Post via Standard Delivery and are calculated within this website’s shopping cart.

DELIVERY TIME

Your online order is processed and despatched to Australian Post and the estimated shipment time is 3-10 business days.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier.

 

RETURNS / EXCHANGES

Ruah Organic products have a 7-day return policy. If you changed your mind or received the incorrect product with your online purchase or it arrives damaged, simply return the unused product and we will gladly issue a refund/exchange. Returned products must be received unopened/unused and in resalable condition.

Please note that purchases made using Gift Certificates are non-refundable and cannot be redeemed for cash.

Prior to returning your item(s), please email us your order number and the reason for your return request.

Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your return or exchange request. Return shipping fees are not refundable.

Unfortunately, we cannot provide refunds for Ruah Organic products purchased through other retailers. Only products purchased on this site may be returned for refund.

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GIFT CERTIFICATES

Gift Certificates are an ideal way to offer that special someone an indulgent and blissful experience. The perfect gift for any occasion. Instant gift vouchers can be purchased on our website. Alternatively, gift vouchers can be purchased by phone or email and posted to you the same day.  Valid for 3 years. Gift Certificates, and purchases made by Gift Certificates, are non-refundable.

Gift Certificates are not classed as products, so they cannot be returned or refunded. Gift Certificates cannot be redeemed for cash.

All discounted and promoted services that involve a gift certificate can NOT be changed or used toward product. They also are valid for 6 months as they have been purchased at a discounted price. Ruah Organic is not obliged to redeem your gift voucher if you exceed the expiration date. 

 

APPOINTMENT RESERVATIONS & CANCELLATIONS

We understand that sometimes it is necessary for you to change your schedule. However, your booking time is totally allocated to you and no-one else. Therefore, out of consideration for your therapist and those clients who have missed a booking due to their allocated time slot being booked, a 50% deposit will be required to secure your appointment and we kindly ask you to provide a minimum of 48 hours notice for cancellation or rescheduling. Gift Certificates -- If you posess a Gift Certificate you will still be charged a 50% deposit at the time of booking, if you fail to meet our policy requirments, 50% of your treatment will be either taken from your Voucher and the remainder deposit will be refunded or vice versa.

Cancellations are only accepted during office HOURS by phone or email.

A credit card or gift voucher number will be required to secure your appointment. Please do not request changes to our policy as refusal may offend. Booking an appointment at Ruah Organic is an acknowledgment of the aforementioned conditions.

 

ALLERGIES

Despite the gentle and pure nature of Synthesis Organics products, some people may be allergic to essential oils and other natural ingredients. If there is any uncertainty, we recommend administering a ‘patch test’ on a small area of skin on the neck. If it can be tolerated on the neck it should be fine on the face. Leave for 24 hours to observe any possible adverse reactions before commencing full use. In the unlikely event of an adverse reaction, discontinue use immediately. In extreme case, skin can be neutralized with baking soda and distilled water solution and a cool compress or organic yoghurt.

If you are doing a patch test with a Synthesis Organics product that contains Glycolic Acid, Lactic Acid, Salicylic Acid or other AHA’s, it is normal that the skin may be slightly pink but this should usually subside within 10-15 minutes.

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